Privacy Policy

Last Updated: August 12, 2026

Rental-Boxes (“Rental-Boxes,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit rental-boxes.com (the “Site”), contact us, rent or inquire about our products or services, communicate with us by phone, email, or text message, or otherwise interact with Rental-Boxes.

This Privacy Policy also describes our practices concerning SMS/text messaging and consumer privacy rights.

By using our Site or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Rental-Boxes, we may collect the following categories of personal information.

Contact Information

Name
Telephone or mobile phone number
Email address
Billing address
Delivery, pickup, service, or moving address
City, state, and ZIP code

Rental and Transaction Information

Rental inquiries
Moving-box package selections
Rental dates
Delivery and pickup information
Availability requests
Orders
Transaction history
Quotes or estimates
Customer-service communications
Notes relating to your rental or service request

Payment Information

If you make a payment, your payment information may be processed by a third-party payment processor. We may receive limited transaction information from the payment processor, such as transaction amount, transaction status, payment confirmation, and limited payment-card details where permitted. We do not intentionally store complete payment-card information unless necessary and permitted by applicable payment-processing requirements.

Website and Device Information

Internet Protocol address
Browser type
Device type
Operating system
Referring website
Pages viewed
Date and time of visits
General geographic location derived from an IP address
Website interactions
Cookie identifiers or similar technology identifiers

Communications

If you contact us by telephone, email, website form, or text message, we may collect information contained in those communications. This may include questions, requests, responses, rental information, customer-service records, and communication preferences.

2. How We Collect Information

Directly from you when you contact us;
When you request information about our rental products or services;
When you make or manage a rental;
When you provide your telephone number or email address;
When you submit a form through our Site;
When you communicate with us by phone, email, or text message;
Automatically when you visit our Site through cookies or similar technologies;
From service providers that assist us in operating our business; and
From other sources as permitted by law.

3. How We Use Personal Information

Respond to questions and inquiries;
Check product or rental availability;
Create, schedule, administer, and fulfill rentals;
Coordinate delivery or pickup;
Provide residential or commercial moving-related services;
Communicate regarding orders, rentals, scheduling, delivery, pickup, or customer service;
Process transactions and payments;
Maintain transaction and business records;
Provide customer support;
Send communications you request;
Send marketing communications when you have provided any consent required by law;
Operate, maintain, troubleshoot, secure, and improve our Site;
Measure Site usage and performance;
Prevent fraud, misuse, or security incidents;
Comply with legal and regulatory obligations;
Establish, exercise, or defend legal claims; and
Protect the rights, safety, property, and security of Rental-Boxes, our customers, and others.

4. SMS/Text Messaging Privacy

SMS Consent

Rental-Boxes may offer customers the opportunity to receive SMS or MMS messages. Where consent is required, we will obtain appropriate consent before sending text messages. Consent to receive marketing or promotional text messages is not a condition of purchasing or renting any goods or services from Rental-Boxes. Where applicable, SMS marketing consent will be obtained separately from acceptance of this Privacy Policy, website terms, or other agreements. Any marketing SMS consent checkbox should not be pre-checked.

Information Collected for SMS Messaging

Your mobile telephone number;
Your name, when provided;
The date and time consent was provided;
The method or source through which consent was provided;
The consent language presented at the time of opt-in;
The category of messages you requested;
Messages sent to or received from you;
Delivery information;
HELP requests;
Opt-out requests; and
Records reasonably necessary to demonstrate, administer, and document your consent.

How SMS Information Is Used

SMS-related information may be used to respond to rental inquiries; communicate about product or rental availability; provide quotes or requested information; confirm or manage rental arrangements; coordinate delivery or pickup; send service-related notifications; provide customer support; respond to your messages; send promotional or marketing messages where you have separately consented to receive them; maintain messaging preferences; process opt-out requests; and maintain records necessary for legal, regulatory, and messaging compliance.

Message Frequency

Message frequency varies depending on your interaction with Rental-Boxes and the messaging program to which you have consented. Message and data rates may apply. Your wireless carrier's standard messaging and data charges may apply to messages you send or receive.

How to Opt Out

You may opt out of SMS messages at any time by replying STOP. We may also recognize other customary opt-out keywords supported by our messaging provider, including END, CANCEL, UNSUBSCRIBE, and QUIT. After your opt-out request is processed, you may receive a final confirmation message. You will not receive additional messages from the applicable messaging program unless you subsequently provide consent again, except where communications are otherwise permitted by law.

SMS Help

For assistance with text messaging, reply HELP. You may also contact Rental-Boxes at (909) 285-1829 or info@rental-boxes.com.

Mobile Information and SMS Consent Will Not Be Shared for Marketing

Rental-Boxes does not sell, rent, or share your mobile telephone number, SMS opt-in information, text messaging originator opt-in data, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes. Any disclosure provisions elsewhere in this Privacy Policy do not permit sharing SMS originator opt-in data, mobile telephone numbers, or messaging consent with third parties or affiliates for their own marketing or promotional purposes. We may disclose limited messaging-related information to vendors and service providers that help us operate our messaging program, such as telecommunications providers, messaging platforms, customer-management systems, hosting providers, or technical service providers. Such information will be provided only as reasonably necessary for those providers to perform services on our behalf and not for their own independent marketing or promotional purposes.

Consent Is Not Transferable

Your consent to receive text messages from Rental-Boxes applies to Rental-Boxes and the specific messaging program for which consent was obtained. We do not treat your consent as authorization for unrelated third parties to send you marketing or promotional text messages.

Re-Opting In

If you previously opted out and later wish to receive text messages again, you must complete a new opt-in or otherwise provide consent as permitted by applicable law.

5. Email and Other Marketing Communications

If you elect to receive marketing emails or other promotional communications from Rental-Boxes, we may use your contact information to send information concerning our products, services, rental packages, promotions, or offers. You may opt out of marketing emails by following the unsubscribe instructions included in an email, where available, or by contacting info@rental-boxes.com. Opting out of marketing communications does not prevent us from sending non-marketing communications relating to an existing rental, transaction, customer-service request, or other business relationship.

6. Cookies and Similar Technologies

Rental-Boxes and service providers acting on our behalf may use cookies, pixels, tags, analytics technologies, and other similar technologies to operate and understand use of our Site. These technologies may be used to operate the Site; maintain security; remember preferences; understand Site traffic; identify errors; improve Site performance; protect against fraud or misuse; and measure the effectiveness of the Site or advertising where applicable. You may be able to manage cookies through your web-browser settings. Disabling certain cookies may affect the functionality of our Site.

7. How We Disclose Personal Information

Service Providers

We may disclose information to companies that perform services on our behalf, including website hosting providers; payment processors; delivery or logistics providers; customer-management software providers; communications providers; telecommunications or SMS providers; information-technology providers; technical-support providers; analytics providers; professional advisers; and other vendors supporting our business. These providers may access personal information only as reasonably necessary to provide services on our behalf and subject to applicable contractual and legal requirements.

Legal and Safety Purposes

We may disclose personal information when we reasonably believe disclosure is necessary to comply with applicable law; respond to a subpoena, court order, or lawful governmental request; protect our legal rights; investigate suspected fraud or unlawful activity; protect customers, employees, or others; enforce agreements; or protect our systems, property, or business.

Business Transactions

Personal information may be disclosed or transferred as part of a merger, financing, restructuring, acquisition, sale of assets, change in ownership, or similar business transaction, subject to applicable law.

SMS Information Exception

Regardless of other disclosures described in this Privacy Policy: Mobile telephone numbers, SMS opt-in data, text-message originator opt-in information, and SMS consent records will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

8. Sale, Sharing, and Targeted Advertising

Rental-Boxes does not sell personal information for monetary consideration. If Rental-Boxes engages in advertising activities that constitute a “sale,” “sharing,” or “targeted advertising” under an applicable state privacy law, eligible consumers may have the right to opt out. This does not change our SMS privacy commitment: SMS opt-in data, mobile telephone numbers, and SMS consent information are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by law. Retention purposes may include fulfilling rentals and transactions; maintaining customer records; providing customer service; resolving disputes; enforcing agreements; maintaining tax, accounting, and financial records; complying with legal requirements; and protecting our business. SMS consent, opt-in, and opt-out records may be retained for a reasonable period after the messaging relationship ends so that we can document consent, honor opt-out preferences, demonstrate compliance, and resolve disputes. When personal information is no longer reasonably necessary, we may delete, anonymize, aggregate, or otherwise dispose of it in accordance with applicable law and our retention practices.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic storage or transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal information.

11. Children's Privacy

Our Site and services are not directed to children under 13 years of age. We do not knowingly collect personal information online from children under 13. If we learn that we collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

12. Third-Party Websites and Services

Our Site may contain links to websites, applications, or services operated by third parties. Rental-Boxes is not responsible for the privacy, security, or data practices of those third parties. We encourage you to review the privacy policies of third-party services before providing personal information to them.

13. Your Privacy Rights and Choices

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. These may include the right to request confirmation of whether we process personal information about you; access to personal information we maintain about you; correction of inaccurate personal information; deletion of certain personal information; a portable copy of certain information; opt-out from certain sales, sharing, targeted advertising, or profiling activities; and an appeal if we deny certain privacy-rights requests where applicable. These rights may be subject to exceptions and limitations under applicable law. We may need to verify your identity before completing a request. We will not unlawfully discriminate against you for exercising an applicable privacy right.

Submitting a Privacy Request

To submit a privacy request, contact us at:
Email: info@rental-boxes.com
Phone: (909) 285-1829

Please provide sufficient information for us to identify you, understand the nature of your request, and verify your identity where required.

14. California Privacy Rights

Because Rental-Boxes serves customers in the Inland Empire, California area, California residents may have additional rights under applicable California privacy laws. Depending on whether those laws apply to Rental-Boxes and the nature of the personal information involved, California residents may have rights to know what categories of personal information are collected; know the sources from which personal information is collected; know the business or commercial purposes for which personal information is used; request access to certain personal information; request correction of inaccurate personal information; request deletion of certain personal information; request information concerning categories of third parties to whom personal information is disclosed; opt out of certain sales or sharing of personal information where applicable; and receive equal service and pricing without unlawful discrimination for exercising applicable privacy rights.

To submit a California privacy request, contact info@rental-boxes.com or call (909) 285-1829. We may request information reasonably necessary to verify your identity before processing a request.

California “Shine the Light”

California Civil Code Section 1798.83 may provide certain California residents with rights relating to disclosures of personal information to third parties for their own direct-marketing purposes. Rental-Boxes does not share SMS opt-in or mobile consent information with third parties or affiliates for their own marketing or promotional purposes. Questions regarding California privacy rights may be submitted to info@rental-boxes.com.

15. Marketing Opt-Out Rights

Email

Use the unsubscribe mechanism contained in the applicable email, where available, or contact info@rental-boxes.com.

Text Messages

Reply STOP to the applicable text message.

Other Communications

Contact us at (909) 285-1829 or info@rental-boxes.com. Opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications where otherwise permitted by law.

16. Global Privacy Control and Browser Privacy Signals

Some browsers and browser extensions permit users to send privacy signals, including Global Privacy Control (“GPC”). Where applicable law requires Rental-Boxes to recognize a legally valid opt-out preference signal, we will process that signal as required by law. Browser-based privacy signals do not replace an SMS opt-out request. To stop Rental-Boxes text messages, reply STOP to the applicable message.

17. Deidentified and Aggregated Information

We may create deidentified, anonymized, or aggregated information from personal information. Where required by applicable law, we will take reasonable measures designed to prevent such information from being associated with an identifiable individual and will maintain the information in deidentified form. We may use deidentified or aggregated information for lawful business purposes.

18. Business Transfers

If Rental-Boxes is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other change in business ownership or control, personal information may be transferred as part of that transaction where permitted by law. Any successor entity receiving personal information will remain subject to applicable privacy and data-protection requirements. SMS consent information remains subject to the restrictions described in the SMS/Text Messaging Privacy section of this Privacy Policy.

19. United States Operations

Rental-Boxes primarily provides services in the United States. If you access our Site from outside the United States, information you provide may be transferred to, processed, and stored in the United States.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, Site, services, technology, or legal requirements. When we update this Privacy Policy, we will revise the “Last Updated” date at the top. Where required by law, we may provide additional notice of material changes. We encourage you to review this Privacy Policy periodically.

21. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have questions concerning Rental-Boxes communications, contact:

Rental-Boxes
Website: rental-boxes.com
Serving: Inland Empire, California area
Email: info@rental-boxes.com
Call or Text: (909) 285-1829

For SMS assistance, reply HELP. To opt out of SMS messages, reply STOP.

22. SMS Privacy Commitment

For clarity and avoidance of doubt: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their marketing or promotional purposes. Rental-Boxes will not sell, rent, or transfer SMS consent to third parties for their own marketing purposes. Service providers that assist Rental-Boxes with delivering or managing communications may receive limited information only as necessary to provide those services on our behalf and not for their own independent marketing or promotional purposes.